Effective Date: December 1, 2019
By purchasing, accessing, or using any service offered through this website or our customer support portals, you acknowledge and agree to these Terms and Conditions of Service (“Service Terms”). These Terms also apply to any individual service order and confirm your acceptance of all rules outlined below.
Dasamco Printer, headquartered at 123 East 9th Street, Ste #323, Upland, California 91786 (“we,” “our,” or “us”), offers the following support-related services:
These Service Terms form a legally binding agreement between you and Dasamco Printer covering your use of subscriptions, support services, and related tools (“Services”). Our Services are made available through www.dasamcoprinter.com, its subdomains, customer portals, and approved support resources.
If you reside within the United States or its territories, you also agree to the arbitration process and class action waiver explained later in these Terms, except for matters eligible for small claims court.
These Terms incorporate our Privacy Policy, which explains how personal information is collected, used, and safeguarded.
By accessing or using our website or Services, you consent to these Terms electronically. Selecting “I AGREE,” “I CONSENT,” or any similar action has the same legal effect as signing a document by hand.
You may request to withdraw electronic consent in writing. Please note that withdrawing consent may limit your access to certain Services unless a separate agreement is established.
Updates to Terms: We may revise these Terms and our Privacy Policy from time to time. Updated versions replace prior ones upon being posted unless stated otherwise. For active subscribers, changes generally take effect 30 days after posting.
You are responsible for reviewing these Terms regularly. Continued use of our Services indicates your acceptance of any updates.
Communications: By using our Services, you authorize us to send important notices, security alerts, billing information, confirmations, and related administrative messages via email or your account dashboard.
We may also send promotional offers or updates about new products. You may opt out of marketing messages at any time. We may contact you by phone for billing inquiries or support scheduling.
Account Creation: While public parts of our website are open to all, Services require creating an account through Dasamco Printer’s order forms. You must be at least 18, choose a username and password, provide a valid email address, and agree to these Terms.
Activation: Registration requests may be denied at our discretion. Once approved, you will receive an activation email. Logging in confirms your acceptance of these Terms.
Certain services may include additional rules outlined on your subscription order (“Order”), all of which you must follow.
Your subscription covers only the number of devices specified in your Order. Additional devices require separate licenses.
Password Security: You are responsible for safeguarding your password. You are fully responsible for any activity associated with your account. Notify us promptly if your password is compromised.
Accurate Information: You must provide truthful and up-to-date information during registration and update it as needed. Incorrect details may result in suspension or termination.
The Dasamco Printer client software (“Client”) analyzes system information, identifies hardware, and helps optimize device performance. The software is owned by Dasamco Printer or its licensors and is protected by applicable copyright and software laws. You receive limited rights to use the Client after accepting these Terms.
The Client may include third-party components (such as cpuidsdk.dll from CPUID EURL) to assist with performance recommendations.
Some capabilities require an active subscription. You may uninstall the Client through your operating system settings. Some minor files may remain after uninstallation, but they are harmless.
User Responsibilities:
We may suspend or terminate Services for misuse. Issues related to hardware defects must be handled by the device manufacturer. Lost or sold devices must be deactivated to protect your account security.
Subscribers may request live support by phone. Where required, remote diagnostics may be performed with your permission.
You must confirm that our agents may access your computer or network, maintain an active subscription, and have a high-speed internet connection. Dial-up and satellite internet are not supported.
Support is typically available 12 hours a day, 7 days a week, excluding major holidays. Certain services may carry additional charges.
Supported systems and software include:
Technicians may also help with peripherals—including printers, cameras, phones, and gaming devices—primarily for driver or configuration assistance.
You may contact us for billing assistance or self-help resources at support@dasamcoprinter.com.
Ongoing Subscriptions: Subscriptions renew automatically each month or year until you cancel. Promotional prices renew at the regular rate. A valid payment method and internet access are required. Cancel before renewal to avoid future charges.
Taxes may apply depending on your location.
Plans and Promotions: We may offer special plans or introductory promotions. Any exceptions or unique terms will be stated at the time of purchase.
Recurring Billing: By subscribing, you authorize automatic recurring charges to your selected payment method for all subscription fees and applicable usage charges.
Price Changes: We may update prices and will notify you via email if changes occur.
Billing Cycle: Charges occur at the start of each billing term. If a payment fails or your renewal date falls on a non-existent day, billing may shift (e.g., January 31 renews on February 28). Your account page shows the next renewal date.
No Refunds: Payments are non-refundable. Service continues through the end of your current billing cycle.
Cancellation: You may cancel through your account page at any time. After cancellation, your subscription remains active until the end of the billing period. Cancellations after 14 days may include a fee:
| Days | Cancellation Fee | |
|---|---|---|
| 15 | 90 | $39.99 |
| 91 | 180 | $29.99 |
| 181 | 270 | $19.99 |
| 271 | 365 | $9.99 |
| Beyond 365 days | $0.00 | |
Cancellation fees for annual plans follow the above schedule. If you subscribed through a third party, cancellation must be completed through that provider.
Eligibility: Subscribers must be 18 years or older, or have parental/guardian approval. Services are intended for personal, non-commercial use only.
Warranties and Liability: Services are provided “AS IS.” Except where prohibited by law, we disclaim all implied warranties. We are not responsible for indirect damages such as loss of profit or data.
Governing Law: These Terms are governed under California state law, excluding conflict-of-law rules.
Intellectual Property:
Please read this carefully. It affects your legal rights.
We encourage customers to attempt resolution through our support channels before pursuing formal dispute procedures.
You and Dasamco Printer agree to attempt informal resolution for at least 30 days. Written
notice
must include your name, contact information, issue description, and requested resolution.
Send
notice to:
Dasamco Printer, 123 East 9th Street, Ste #323, Upland, California
91786 –
Attn: Legal Department
If the issue remains unresolved after 30 days, disputes must be submitted to binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules. You may file an individual small claims case if eligible.
Claims must be initiated within one year. Both parties agree that disputes will be handled individually and not as part of a collective action.
Arbitration hearings will be held in Upland, California.
If you initiate arbitration, your fee is limited to the AAA filing fee. All remaining arbitration costs will be covered by us.
The arbitrator’s decision is final and may be enforced in court.
If you have concerns regarding these Terms, you may wish to consult legal counsel.
Survival: If any part of these Terms is deemed unenforceable, the remaining portions will remain in effect.